Managed Services

Focus on your business goals, let us take care of everything else for you. Get multiple tiers of problem resolution, allowing urgent issues to be solved in an instance.

Managed services are the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the fix or on-demand outsourcing model where the we perform on-demand services and get the work done for you.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Emotion is the service provider delivering the managed services. The client and the Emotion are bound by a contractual, service-level agreement that states the performance and quality metrics of our relationship.

Adopting managed services is intended to be an efficient way to stay up to date on technology, have access to skills and address issues related to cost, quality of service and risk. As the IT infrastructure components of many Small to Medium Business and Large Corporations are migrating to the cloud, with Emotion increasingly facing the challenge of cloud computing. Managing day-to-day processes and reducing related costs come as significant burdens that require the expertise.

Services we do offer

Incident
Management

 Verification of stability and performance of the application.

NOC
Services

Minimize downtime and give your IT staff a head-start against technological threats.

SOC
Services

With our experienced team of cyber security analysts and engineers on guard 24/7/365, you and your security team are free to focus on other pressing tasks

Integration and
Delivery

Integrate with Enterprise Systems (CRM, ERP, Payment Solutions, etc.) with real-time testing and reporting.

Support

Bug Fixing, Monitoring and Analytics, Health Checks.

Business
Requirement
Elicitation

Agile / Waterfall / Hybrid Planning

Technology
Assessment

Technology Stack Selection, Third-Party services consulting.

Architecture
and Design

Technical architecture solutions and API design.

Incident Management

 Verification of stability and performance of the application.

we offer:

  • Gain stronger protection against cyberattacks
  • Get greater control over the type of data your teams can download, as well as control over system access
  • Ensure lower probability of suffering from a cyberattack caused by misinformation

value you get:

  • Workload prioritization
  • Reduced delays
  • Proactive ticket management
  • Improved user satisfaction
  • Automation and efficiency
  • Better service quality
  • Urgent issues solved instantly

NOC Services

Minimize downtime and give your IT staff a head-start against technological threats.

we offer:

  • Monitor infrastructure health, security and capacity on a clients’ environment
  • ake decisions and adjustments to ensure optimal network performance and organizational productivity
  • Create alerts (or “tickets”) that identify and categorize the issue Work with technical teams to resolve the problem (and identify its root cause to prevent future issues)

value you get:

  • Quality consistency
  • Better traffic/resource management
  • Lower cost
  • Higher Security
  • Reduced business impact through proactive approach
  • Freedom to concentrate on your core business

SOC Services

With our experienced team of cyber security analysts and engineers on guard 24/7/365, you and your security team are free to focus on other pressing tasks

we offer:

  • Incident Response
  • Incidents investigation
  • Security Monitoring
  • Real time monitoring
  • Proactive security assessment
  • Alert analysis and triage
  • Threat Intelligence: Strategic, Operational, Tactical

value you get:

  • No up-front costs and Fast setup
  • Immediate protection
  • No staffing challenges
  • SIEM access and visibility
  • SIEM content, including custom content on demand
  • Case management and incident tracking
  • Keeping up to date with how to respond to the latest cyber threats

Support Services

Bug Fixing, Monitoring and Analytics, Health Checks.

we offer:

  • Customized support via any communications channels
  • Flexible service hours 24/7/365
  • Full transparency with centralized logging system and regular reporting
  • Fully managed service

value you get:

  • Ability to have your local resources focus on other tasks
  • Improved response/resolve time
  • Higher customer satisfaction
  • Cost efficiency
  • No hassle for you